FREQUENTLY ASKED QUESTIONS

Updated on Jan 19th, 2018

TICKETING FAQ

WHEN DO TICKETS GO ON SALE?

Tickets will be available on JAN 5TH, 10AM in your city time.

WHAT AM I PAYING FOR? (PERKS)

P1 Group Photo (8 fans per group)

P2 Hi-Touch

 

*Each tier has separate benefits. The benefits written beside each tier is what is included for that type of ticket.

WHAT IS THE MAX TICKETING PURCHASING LIMIT?

Max 8 tickets per transaction.

WHY ARE WE USING THESE TICKET SITES

We do not have any control over which ticketing site(s) are used. Type of ticketing sites are solidly under each venue’s control.

 

SF & LA: https://www.axs.com/

DC: https://www.ticketfly.com/

NY: https://www.ticketmaster.com/

REFUND POLICY?

All sales are final. NO exchange or refunds allowed.

*May vary depending on the ticketing site . Please check before purchase.

WHAT ARE THE TICKET PRICES?

P1 M&G Photo = $159

P2 M&G High Touch = $129

P3 = $89

P4 = $59

TICKET LINKS

SFhttp://bit.do/SF_tickets

LAhttp://bit.do/LA_tickets

DChttp://bit.do/DC_tickets

NYhttp://bit.do/NY_tickets

 

Tickets will be available on JAN 5TH, 10AM in your city time.

ARE ALL TAXES AND/OR FEES INCLUDED?

No, the taxes and/or fees are NOT included in any of the ticket prices listed on KPOPME’s Website and Social Media.

TICKET OFFICE CONTACT INFO

AXS – SF & LA

Phone: 1-888-929-7849 OR 925-357-4228 (Outside US & Canada)

https://support.axs.com/hc/en-us

 

TICKETFLY – Washington, D.C.

Phone: 1-877-987-6487

https://start.ticketfly.com/contact-us/

 

TICKETMASTER – NY

Phone: 1-855-985-4357

http://www.ticketmaster.ca/h/customer-service.html

WRISTBAND FAQ

WHAT IF I LOOSE MY WRISTBAND?

Wristbands for P1 & P2 will ONLY be given to each ticket holder WHEN the ticket is scanned. Once you have your wristband(s) in possession you are responsible for it. KPOPME is not liable for any loss or stolen wristband(s), and will not issue any replacements.

SEATING FAQ

IS G.A FIRST-COME-FIRST-SERVED?

For GA (General Admission) tickets, entry will be first-come-first-served.

IS IT A STANDING OR SEATED CONCERT?

SF – Standing & Seating

LA – Standing & Seating

DC – All Seating

NY – All Seating

GROUP PHOTO FAQ

WHAT IS GROUP PHOTO?

P1 ticket holders will be divided into groups of 8 fans per photo. Then the picture will be taken with all members of ASTRO by the official KPOPME photographer.

WHEN WILL GROUP PHOTO BE TAKEN?

Group Photo will be taken after the show.

WHERE CAN I GET MY GROUP PHOTO?

We will be posting a link to the drive with the photos in each city’s Facebook event page.

SF – https://www.facebook.com/events/315178245644751/

LA – https://www.facebook.com/events/1517504735004343/

DC – https://www.facebook.com/events/465428563853510/

NY – https://www.facebook.com/events/2013770798906679/

CAN I TAKE PICTURES WITH MY FRIEND(S)?

In the order of the line-up, the line will be divided into groups of 8 individuals per photo.

*Please Note: There are no guarantees as to you and your friend(s) being in the same Group Photo. You may NOT delay the process to be in the same photo with your friends.

WHERE DO I GO FOR MY GROUP PHOTO?

Once the show is over the MC will make an announcement with instructions for P1 ticket holders to follow. Please listen carefully and pay attention.

*Please Note: If you miss the announcement and fail to follow the instructions for your group photo. KPOPME is not liable for you missing your Group Photo and there will be no refunds or compensation.

IS THE PICTURE TAKEN WITH MY PHONE?

No, the picture will be taken by the official KPOPME photographer’s camera.

HI-TOUCH FAQ

WHAT IS HI-TOUCH?

P2 ticket holders will line-up in the Hi-Touch line. ASTRO members will be standing in one line and the fans will walk down along the line high-fiving each member.

WHERE DO I GO FOR HI-TOUCH?

Once the show is over the MC will make an announcement with instructions for P2 ticket holders to follow. Please listen carefully and pay attention.

*Please Note: If you miss the announcement and fail to follow the instructions for the Hi-Touch. KPOPME is not liable for you missing the Hi-Touch and there will be no refunds or compensation.

WHEN WILL HI-TOUCH BE DONE?

HI-TOUCH will take place after the show and before the Group Photo.

WHAT NOT TO DO

– Please be respectful and mindful of ASTRO and other fans in-line.

– Please do not grab or hold onto each member’s hand.

– Please do not touch other parts of each member’s body.

*Please Note: Any unacceptable actions may get yourself removed from the Hi-Touch line by the venue staffs, artist management team, Team KPOPME, and any other authoritative figures involved in this production.

FAN FAQ

CAN WE BRING GIFTS OR FAN LETTERS?

Yes, fan letters and gifts will be accepted. Please drop them off at the merchandise table. We will NOT be accepting any gifts during the Meet & Greet.

CAN I BRING FAN SIGNS & SLOGAN BANNERS?

Yes, 11″ x 8.5″ OR 32″ x 8″ sized posters, fan signs, and slogan banners are allowed.

Please be mindful of the other fans around you.

*Please Note: The venue staffs, artist management team, Team KPOPME, and any other authoritative figures involved in this production may ask for it to be removed, thrown-out, or stored during the show.

WHAT NOT TO BRING

– Any types of camera and video camera, including but not limited to DSLR, digital camera, mirrorless camera, camcorder, Gopro, and etc.

– Tripod

– Selfie Stick

– Liquid Item(s), including but not limited to water bottles and alcohol

CAN I TAKE PHOTOS/VIDEOS DURING THE FANMEET?

Only photos taken by your phone are allowed.

However, if you are caught photographing and/or videotaping with other technology besides your cellphone, you may be warned and/or removed from the concert hall by the venue staffs, artist management team, Team KPOPME, and any other authoritative figures involved in this production may be remove you from the concert hall.

*Please Note: KPOPME is not responsible for refunds or compensation.

WHAT TO BRING

– Concert Ticket

– Your Love for ASTRO

– Fan Chant

– Respect for others

MERCH FAQ

IS KPOPME SELLING MERCH FOR THIS TOUR?

Yes, KPOPME is selling Official ASTRO in USA tour merchandise. Please note that we will only be accepting cash at the venue.

Hoodie $50USD Available in S, M, L
T-Shirt $35USD Available in S, M, L
Cap $40USD

*All prices listed include taxes.

ACCESSIBILITY FAQ

GENERAL FAQ

IS THIS A FAN MEET / SHOWCASE / FULL CONCERT?

2018 ASTRO GLOBAL FAN MEETING in USA is a FAN MEET.

WHAT IS THE AGE LIMIT FOR THIS SHOW?

All ages show.

HOW LONG WILL THIS EVENT LAST?

Approximately 100 minutes.

WHERE CAN I FIND MORE INFO ABOUT THIS TOUR?

ASTRO.KPOPME.COM

SF – https://www.facebook.com/events/315178245644751/

LA – https://www.facebook.com/events/1517504735004343/

DC – https://www.facebook.com/events/465428563853510/

NY – https://www.facebook.com/events/2013770798906679/

MORE QUESTIONS PLEASE EMAIL US

hello@kpopme.com