FREQUENTLY ASKED QUESTIONS

Last updated on 2019. 02. 26. 12PM EST

TICKETING FAQ

WHAT AM I PAYING FOR?

P1 VIP M&G Group Photo
– Group Photo (7 fans per group) with ASTRO

P2 VIP M&G Hi-Touch
– Hi-Touch with ASTRO

*Each tier has separate benefits. The benefits written beside each tier is what is included for that type of ticket.

MAX TICKETING PURCHASING LIMIT

Max 6 tickets per transaction

WHY ARE WE USING THESE TICKET SITES

We do NOT have any control over which ticketing site(s) are used.

Type of ticketing sites is solidly under each venue’s control.

REFUND POLICY

All sales are final.

NO exchange or refunds allowed.

WHAT ARE THE TICKET PRICES?

NEWARK (USD):

P1 VIP M&G Group Photo $189

P2 VIP M&G Hi-Touch $159

P3 $119

P4 $89

P5 $59

 

DALLAS (USD):

P1 VIP M&G Group Photo $189

P2 VIP M&G Hi-Touch $159

P3 $115

P4 $89

P5 $59

 

LOS ANGELS (USD):

P1 VIP M&G Group Photo $189

P2 VIP M&G Hi-Touch $159

P3 $89

 

SAN FRANCISCO (USD):

P1 VIP M&G Group Photo $189

P2 VIP M&G Hi-Touch $159

P3 $129

P4 $89

P5 $59

*All prices listed above does NOT include any taxes and/or fees.

ARE ALL TAXES AND/OR FEES INCLUDED?

No, the taxes and/or fees are NOT included in any of the ticket prices on KPOPME’s Website and Social Media.

TICKET OFFICE CONTACT INFO

AXS
Phone: 1-888-929-7849 OR 925-357-4228 (Outside US & Canada)
https://support.axs.com/hc/en-us

 

TICKETFLY
Ticket Sales (US): 1-877-987-6487
https://start.ticketfly.com/contact-us/

 

TICKETMASTER
Phone: 1-855-985-4357
http://www.ticketmaster.ca/h/customer-service.html

SEATING FAQ

WHAT IS G.A (GENERAL ADMISSION)?

For GA (General Admission) tickets, the entry will be first-come-first-served.

IS IT A STANDING OR SEATED CONCERT?

NEWARK
– All Seating

DALLAS
– All Seating

LOS ANGELES
– All Standing

SAN FRANCISCO
– Standing & Seating

GROUP PHOTO FAQ

WHAT IS GROUP PHOTO?

P1 ticket holders will be divided into groups of 7 fans per photo.

Then will be taking a picture with all members of ASTRO by the official KPOPME photographer.

WHEN WILL GROUP PHOTO BE TAKEN?

Group Photo will be taken after the show.

WHERE CAN I GET MY GROUP PHOTO?

We will be posting a link to the drive with the photos in each city’s event page / social media / website.

CAN I TAKE PICTURES WITH MY FRIENDS?

It will be randomly divided into approximately 7 fans per photo in the order of the line-up.

*Please Note: there are no guarantees as to you and your friend(s) being in the same group photo. You may NOT delay the process of taking a group photo to be in it with your friends. This may result in you being removed from the site and there will be no refunds or compensation.

WHERE DO I GO FOR GROUP PHOTO?

Once the show is over KPOPME Staff will make an announcement with instructions for P1 ticket holders to follow. Please listen carefully and pay attention.

*Please Note: if you miss this announcement and fail to follow the process resulting in missing the group photo, KPOPME is NOT liable for you missing your group photo and there will be no refunds or compensation.

IS THE PICTURE TAKEN WITH MY PHONE?

No, the picture will be taken by official KPOPME photographer and their equipment.

HI-TOUCH FAQ

WHAT IS HI-TOUCH?

P2 ticket holders will lineup in the Hi-Touch line.

ASTRO members will be standing in one line and the fans will walk down in one line high-fiving each member.

WHERE DO I GO FOR HI-TOUCH?

Once the show is over KPOPME Staff will make an announcement with instructions for P2 ticket holders to follow. Please listen carefully and pay attention.

*Please Note: if you miss this announcement and fail to follow the process resulting in missing the HI-TOUCH, KPOPME is NOT liable for you missing your group photo and there will be no refunds or compensation.

WHEN WILL HI-TOUCH BE DONE?

HI-TOUCH will take place after the show.

WHAT NOT TO DO

❌ Please do not grab or hold onto each member’s hand.

❌ Please be respectful and be mindful of your BIAS and other fans in-line

❌ Please note any unacceptable actions may get yourself removed from the HI-TOUCH line by the venue staffs, artist management team, Team KPOPME, and any other authoritative figures involved in this production.

FAN FAQ

CAN WE BRING GIFTS OR FAN LETTERS?

No, we won’t be accepting any gifts or fan letters for this tour.

CAN I BRING FAN SIGN & SLOGAN BANNER?

Yes, small sized posters, fan signs, and slogan banners are allowable.

Please be mindful of other fans around you.

Please remember that anyone involved in this concert may ask it to be removed, thrown-out, or stored for the show, this includes but not limited to venue staffs, artist management team, Team KPOPME, and any other authoritative figures involved in this production.

WHAT NOT TO BRING

⛔ Any types of camera and video camera, including but not limited to DSLR, digital camera, mirrorless, video camera, Gopro, and etc.

⛔ Tripod

⛔ Selfie Stick

⛔ Liquid Item, including but not limited to alcohol

CAMERA POLICY

Only with your cellular device.

If you get caught photographing or videotaping the show with any camera listed in the prohibited item list, then you may be removed from the concert hall.

KPOPME will NOT be responsible for any refund or compensation.

WHAT TO BRING

🎟 Concert Ticket

💜 Your Love for ASTRO

MERCH FAQ

IS KPOPME SELLING MERCH FOR THIS TOUR?

TBD

ACCESSIBILITY FAQ

GENERAL FAQ

TYPE OF EVENT

ASTRO The 2nd ASTROAD to U.S.A [STAR LIGHT] is a mini concert.

WHAT IS THE AGE LIMIT FOR THIS SHOW?

All ages show.

HOW LONG WILL THIS EVENT LAST?

Approximately 90-120 minutes

MORE INFO